PEDIATRIC ASSOCIATES OF UNIVERSITY OF IOWA STEAD FAMILY CHILDREN’S HOSPITAL, LLC
Job Title: Medical Receptionist
Department: Front Office
Reports To: Receptionist Supervisor/Administrator
FLSA Status: Non Exempt
Prepared By: HR Manager
Prepared Date: 08/25/2011
Approved By: Administrator
Approved Date: 09/01/2011
Registers patients brought to clinic by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
After a 90 day introductory period employee is required to utilize and manipulate Greenway applications in a fashion requested by the Administrator, Supervisor, and Partners to retain employment
Respond to tasks from Greenway’s Patient Portal
Promptly answers phone calls directing call to proper area or person in a professional and courteous manner.
Schedules patient appointments with doctors, lab and nurses according to office scheduling guidelines
Cancel or reschedule appointments as needed by parents or the doctors
Checking patients in and out for appointments and receiving co-pays and deductibles
Capture and enter computer data changes with regards to insurance, address, phone numbers and any other necessary information
Take original or update patient photos according to office guidelines
Maintain the doctor’s PE waitlist; adding, scheduling and deleting patient’s as needed
Create tasks from patient phone calls and direct to proper recipient
Direct billing/collection /insurance calls to the appropriate biller
Balance excel spread sheet with charges and receipts
Scan documents into Greenway system. Fax documents as needed
Greet customer/patient in a polite and friendly manner
Be respectful, courteous, and pleasant with staff, patients, and parents
Obtain information, answer questions, and provide assistance as needed
Meet responsibilities as designated by supervisor or administrator for Queue
Maintain reception and work areas and keep clean and organized
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have pleasant, courteous and polite demeanor
EDUCATION and/or EXPERIENCE
High School Graduate with computer, typing experience and medical office experience preferred.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence. Ability to speak effectively before customers or employees of organization.
Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages. Ability to apply concepts of basic algebra.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Typing test proficiency required and must attain 30 words per minute
CERTIFICATES, LICENSES, REGISTRATIONS
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be able to lift 25 lbs and manipulate computer and printing equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.