Job Description


Job Title:               Medical Receptionist

Department:          Front Office

Reports To:           Receptionist Supervisor/Administrator

FLSA Status:         Non Exempt

Prepared By:         HR Manager

Prepared Date:     08/25/2011

Approved By:        Administrator       

Approved Date:    09/01/2011



Registers patients brought to clinic by performing the following duties.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.


After a 90 day introductory period employee is required to utilize and manipulate Greenway applications in a fashion requested by the Administrator, Supervisor, and Partners to retain employment

Respond to tasks from Greenway’s Patient Portal

Promptly answers phone calls directing call to proper area or person in a professional and courteous manner.


Schedules patient appointments with doctors, lab and nurses according to office scheduling guidelines


Cancel or reschedule appointments as needed by parents or the doctors


Checking patients in and out for appointments and receiving co-pays and deductibles


Capture and enter computer data changes with regards to insurance, address, phone numbers and any other necessary information


Take original or update patient photos according to office guidelines


Maintain the doctor’s PE waitlist; adding, scheduling and deleting patient’s as needed


Create tasks from patient phone calls and direct to proper recipient


Direct billing/collection /insurance calls to the appropriate biller


Balance excel spread sheet with charges and receipts


Scan documents into Greenway system. Fax documents as needed


Greet customer/patient in a polite and friendly manner


Be respectful, courteous, and pleasant with staff, patients, and parents


Obtain information, answer questions, and provide assistance as needed


Meet responsibilities as designated by supervisor or administrator for Queue


Maintain reception and work areas and keep clean and organized


QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must  have pleasant, courteous and polite demeanor



High School Graduate with computer, typing experience and medical office experience preferred.



Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine correspondence.  Ability to speak effectively before customers or employees of organization.



Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.  Ability to apply concepts of basic algebra.



Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.



Typing test proficiency required and must attain 30 words per minute





PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Must be able to lift 25 lbs and manipulate computer and printing equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.